WE DO NOT OFFER REFUNDS ON EBOOKS, CLASSES, SERVICES, AND WEBINARS. We only accept refund requests for products and we do not process refunds unless your order was received broken, defective, or not functioning as advertised. If there's a problem with your order, please email customersupport@herwaybeauty.com with your order number and video/picture (if needed) explaining the issue and we will make things right for you! Kindly expect a response in 24-48 hours.